Shipping & Return Policy

Your SovietEraMuseum® order can be shipped direct to you worldwide (See exclusions)

Excludes: Afghanistan, Central African Republic, Chad, Comoros, Congo, Democratic Republic of the, Congo, Republic of the, Côte d’Ivoire (Ivory Coast), Djibouti, Equatorial Guinea, Eritrea, Ethiopia, Gabon Republic, Gambia, Ghana, Guinea, Guinea-Bissau, Kenya, Lesotho, Liberia, Libya, Madagascar, Malawi, Mali, Mauritania, Mauritius, Mayotte, Mozambique, Namibia, Niger, Nigeria, Reunion, Rwanda, Saint Helena, Senegal, Sierra Leone, Somalia, Swaziland, Tanzania, Togo, Uganda, Western Sahara, Zambia, Zimbabwe

Also we don’t ship to Russian Federation and CIS countries. For russian customers we have a special project – www.sovietmuseum.ru

Payment policy

See Payment policy

About Your Shipment

Orders will ship via Russian State Post (www.russianpost.ru) from Moscow, Russian Federation. Terms of delivery 15-40 days worldwide.

Delivery & Service Delays

Shipment dates are estimates in accordance with our carriers. If you live in an area experiencing an unexpected service delay (i.e. severe weather, natural disasters, unscheduled events, etc.), please note there may be additional shipping time to receive your order.

Ordering a Gift You Want to Keep Secret?

You can order a gift for a friend or relative and be sure your secret is safe! Every order is shipped in a plain box and you can specify a “Ship To” address. Have your order sent to a friend or relative’s house or to your place of employment so you can plan a special surprise!

Tracking Your Package

We will send you a ship confirmation email when your order ships. For all orders this email will include a tracking number which you can use to track your package on the appropriate shipping carrier’s website.

For example:

Russian State Post:  http://www.russianpost.ru/rp/servise/en/home/postuslug/trackingpo

USPS: https://tools.usps.com/go/TrackConfirmAction!input.action

Australia Post: http://auspost.com.au/track/

etc.

Returns

If for any reason you need to return your SovietEraMuseum® order order, it’s easy! Simply follow the instructions listed on the back of the packing slip you received with your order. All returns or exchanges must be made within 3 days of receipt of your order and must be accompanied by a Return Authorization Number. To obtain a Return Authorization Number, please write about you situation to returns@sovieteramuseum.com. Return address information can be found on the reverse side of your packing slip or on a separate sheet included in your order. All refunds are made in the original payment method. Shipping and handling charges are non-refundable. We recommend using a shipping method that can be tracked and insured for your protection.

Questions?

For all questions:

Our phone in Moscow: +79162691517  (9:00 am to 6:00 pm, weekdays)

E-mail: info@sovieteramuseum.com

Our group in Facebook: http://www.facebook.com/groups/342993545797441/